RETURNS & REFUND POLICY

At MR. LABEL, we aim to provide accurate product information and ensure that your order arrives as expected. Please read our returns and refund policy carefully before placing an order.

RETURNS

MR. LABEL does not generally accept voluntary returns or returns due to a change of mind.

This does not affect any rights you may have under applicable consumer protection laws, including rights relating to faulty, damaged, incorrectly supplied, or misdescribed products.

Please contact our customer support team before sending any item back to us. Returns sent without prior authorization may not be accepted.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please inspect your order as soon as it is delivered.

If your item arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us within 48 hours of delivery and provide:

• Your order number
• Clear photographs of the item
• Photographs of the packaging where relevant
• A brief description of the issue

Once we review your request, we will advise you of the appropriate solution, which may include a replacement, refund, or another remedy where required by applicable law.

REFUNDS

Refunds are not provided for change-of-mind purchases unless required by applicable consumer protection law.

Where a refund has been approved for a damaged, defective, incorrect, or otherwise eligible order, the refund will be issued to the original payment method.

Approved refunds are normally processed within 5–10 business days. Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Original shipping charges are generally non-refundable unless the order was faulty, damaged, incorrectly supplied, or a refund of those charges is required by applicable law.

EXCHANGES

We do not generally offer exchanges for change of mind, including requests for a different size or colour.

If you receive a damaged, defective, or incorrect item, please contact our customer support team so we can review the issue and determine the appropriate resolution.

RETURN SHIPPING

If we approve a return because an item is damaged, defective, or incorrectly supplied, we will provide instructions regarding the return process and any applicable return shipping costs.

Where a customer exercises a statutory right to return an item for reasons other than a fault with the product, the customer may be responsible for the return shipping cost where permitted by applicable law.

Please do not send any item back until you have received return instructions from our customer support team.

RETURN ADDRESS

Returns must not be sent directly to our registered business address unless our customer support team specifically instructs you to do so.

If a return is approved, we will provide the appropriate return address and return instructions.

ORDER CANCELLATIONS

Orders begin processing shortly after they are placed, so we cannot guarantee that an order can be cancelled once submitted.

If you wish to request a cancellation, please contact us as soon as possible. If the order has already been processed or dispatched, cancellation may no longer be possible, except where required by applicable consumer protection law.

PRE-ORDERS

Pre-order products may be subject to specific cancellation terms displayed on the relevant product page at the time of purchase.

Where no additional terms are displayed, please contact our customer support team as soon as possible if you wish to request cancellation of a pre-order.

STATUTORY CONSUMER RIGHTS

Nothing in this policy limits or excludes any mandatory consumer rights that apply to your purchase.

Customers located in jurisdictions that provide statutory cancellation, refund, repair, replacement, or return rights will continue to benefit from those rights where applicable.

CONTACT US

For return, refund, cancellation, or order-related questions, please contact:

MR. LABEL / NICKY GOULD LTD
7 Bell Lane
London, E1 7LA
United Kingdom

Email:
support@mrlabel.store

WhatsApp / Phone:
+44 7741 588264

Customer Support Hours:
10:00 AM – 10:00 PM